Application of chatbots for enhancing communication skills of IT specialists

Symonenko, S. and Zaitseva, N. and Osadchyi, Viacheslav and Osadcha, K. and Kruhlyk, V. and Sysoieva, S. (2024) Application of chatbots for enhancing communication skills of IT specialists Paper presented at the IOP Conference Series. pp. 1-14.

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Abstract

The paper deals with the urgent issue of application of chatbots in training IT specialists for enhancing their communication skills. The background of application of chatbots in learning from using ordinary chatbots which converse in the language studied to development and implementation of special chatbots created for studying has been described. Main features, advantages and disadvantages of certain chatbots have been analysed. Taking into account the results of the analysis the teaching-oriented chatbot BEbot for developing communication skills of IT specialists has been introduced, some specifics and challenges of its creation, its peculiarities and contents have been presented. It is emphasized that along with developing business-like communication skills, language-in-use skills, cultural distinction knowledge, command of business writing style and delivering presentations in a businesslike manner have been enhanced through communication with BEbot. The results of the surveys of students on their experience in the chatbot use and their particular experience with BEbot have been highlighted.

Item Type: Article
Uncontrolled Keywords: Application of chatbots for enhancing communication skills of IT specialists
Subjects: Статті у базах даних > Scopus
Divisions: Факультет економіки та управління > Кафедра управління
Depositing User: доцент Оксана В'ячеславівна Марухленко
Date Deposited: 03 Jan 2025 10:24
Last Modified: 03 Jan 2025 10:24
URI: https://elibrary.kubg.edu.ua/id/eprint/50576

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