The quality of providing educational services in the higher education system in Ukraine: Students’ opinion

Павлюк, Роман Олександрович and Pavliuk, Roman and Музиченко, Ірина Вікторівна and Когут, Ірина Вікторівна and Сулаєва, Наталія Вікторівна (2020) The quality of providing educational services in the higher education system in Ukraine: Students’ opinion Agathos: An International Review of the Humanities and Social Sciences, 2 (11). pp. 207-219. ISSN 2069 -1025

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Abstract

The article presents the features of measuring the quality of educational services in the higher education system of Ukraine through the evaluation by the recipients of educational services: the students. The main aim of the research is to find the state of satisfaction of students with the provision of educational services. To find the students’ level of satisfaction electronic questionnaire was applied. The proposed questionnaire consisted of 16 questions, 2 of them - of an organizational nature (specialty and course) and 13 closed questions, and 1 open-ended question. To determine the validity of the survey results it was applied the χ2 test. The information obtained gives a scientifically sound picture of the quality of the provision of educational services in higher education institutions as a whole, and identifies specific gaps for identifying problematic areas of the activity for further improvement at different levels of management

Item Type: Article
Uncontrolled Keywords: education quality; education quality measurement; recipient of services; university rating; educational process
Subjects: Статті у наукометричних базах > Erih Plus
Articles in journals > Наукові (входять до інших наукометричних баз, крім перерахованих, мають ISSN, DOI, індекс цитування)
Divisions: Institutes > Institute of human > Chair of Practical Psychology
Depositing User: Роман Олександрович Павлюк
Date Deposited: 26 Oct 2020 05:56
Last Modified: 26 Oct 2020 05:56
URI: http://elibrary.kubg.edu.ua/id/eprint/32314

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