Organization and Management of Telephone Consulting

Shved, Olha (2021) Organization and Management of Telephone Consulting Колективна (три і більше авторів). Modern management: theories, concepts, implementation. Monograph. The Academy of Management and Administration in Opole, Poland, Poland, Opole.

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In recent decades, a telephone counseling has become widespread in all spheres of life. The modern society increasingly needs consultations on psychological, social and legal issues. This was especially true during the COVID epidemic, when communication between people and personal consultations are very limited. This article provides guidelines for setting up and managing a telephone office to counsel people who call with social problems, but it can be used to organize all types of telephone counseling. These recommendations are based on the analysis of the hotlines of the non-governmental organization "La Strada" - Ukraine

Item Type: Monograph (Колективна (три і більше авторів))
Uncontrolled Keywords: "hotline"; telephone consulting; work management
Subjects: Монографії > Видані за кордоном (окрім країн СНД)
Divisions: Факультет психології, соціальної роботи та спеціальної освіти > Кафедра соціальної педагогіки і соціальної роботи
Depositing User: Ольга Володимирівна Швед
Date Deposited: 18 Apr 2022 14:22
Last Modified: 18 Apr 2022 14:22

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