Management of the services quality of the general secondary educational institution

Акіліна, Олена Володимирівна and Панченко, Алла Гнатівна and Литвиненко, Світлана Олександрівна (2022) Management of the services quality of the general secondary educational institution Неперервна професійна освіта: теорія і практика (3(72)). pp. 53-61. ISSN 1609-8595

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Abstract

The purpose of the article is to study and evaluate management factors that affect the quality of educational services, to identify priority directions of action to quickly ensure the proper quality of educational organization services. Empirical methods, statistical methods (building a Pareto chart), analysis and synthesis were used during the research in order to assess the risks and weaknesses of distance studying, determine the level of quality of educational services, as well as justify proposals and practical recommendations. In the process of research, it was found that the following factors, the impact on which will make it possible to solve the problems of improving the quality of distance education in GSEI in general by at least 80%, were: low motivation of students; insufficient digital infrastructure in GSEI; ineffective interaction with the participants of the educational process; managers lack previous experience in remote work organization; limited technical support of the distance studying organization. However, the main factor in identifying quality assets and shortcomings should be the education seekers, as consumers of the services provided to them. The introduction of leadership approaches and the use of the concept of leadership-service is a way to revive the lost desire to experiment and create in the pedagogical team in order to improve quality. In order to optimize the process of distance studying, based on the results of the conducted research, a number of recommendations for improving the quality of educational services are proposed.

Item Type: Article
Uncontrolled Keywords: distance studying; educational institution; education seekers; educational services; stakeholders; total quality management
Subjects: Це архівна тематика Київського університету імені Бориса Грінченка > Статті у наукометричних базах > Erih Plus
Це архівна тематика Київського університету імені Бориса Грінченка > Статті у наукометричних базах > Index Copernicus
Це архівна тематика Київського університету імені Бориса Грінченка > Статті у журналах > Фахові (входять до переліку фахових, затверджений МОН)
Divisions: Це архівні підрозділи Київського університету імені Бориса Грінченка > Факультет економіки та управління > Кафедра управління
Depositing User: Олена Володимирівна Акіліна
Date Deposited: 03 Nov 2022 14:46
Last Modified: 03 Nov 2022 14:46
URI: https://elibrary.kubg.edu.ua/id/eprint/42294

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