Digitalization of Social Services for Vulnerable Groups in Territorial Communities of Ukraine. In: Smyrnova-Trybulska, E., Chen, NS., Kommers, P., Morze, N. (eds) E-Learning and Enhancing Soft Skills.

Гунько, С. О. та Лехолетова, Марина Миколаївна та Лях, В. В. (2025) Digitalization of Social Services for Vulnerable Groups in Territorial Communities of Ukraine. In: Smyrnova-Trybulska, E., Chen, NS., Kommers, P., Morze, N. (eds) E-Learning and Enhancing Soft Skills. Колективна (три і більше авторів). Springer, Cham., Katowice, Poland.

Текст 978-3-031-82243-8_17 - Опублікована версія Download (271kB)

Анотація

The processes of regional digitalization are one of the important tasks of state policy in Ukraine. This primarily concerns the digital transformation of territorial communities in communication and information infrastructure; digitalization of public services; e-democracy tools and their implementation in social spheres; organizational and resource support for digitalization; and information security. The authors of the article conducted an analysis of social service digitalization programs in which Ukrainian communities participate (community informatization program, smart community call center, mobile suitcase for Administrative Service Centers (ASC), community chatbot, and participatory budget). The geographical scope of the study covered four regions of Ukraine (Vinnytsia, Volyn, Dnipropetrovsk, Odesa). The communities involved in implementing digitalization programs for social services were selected through open competitions, during which factors such as the state of digital infrastructure, the infrastructure for providing public services (including social services), the motivation of local government bodies to adopt new technologies, and the level of development of civil society institutions were considered. To achieve the goal, the authors used methods of analysis, synthesis, and systematization of scientific sources to define basic concepts; the comparison method to identify the features of digitalizing social services for vulnerable groups; and the analysis of the regulatory and legal framework to determine the legal foundations for digitalizing social services for vulnerable groups in Ukrainian communities. It has been established that the implementation of social service digitalization programs used in Ukrainian communities, including work with vulnerable groups opens opportunities for open and transparent public administration focused on the interests of people and aimed at developing an information society. This includes the use of information technologies and digital solutions; conducting economic activities based on effectiveness and efficiency principles; creating conditions for the development of informatization and digitalization infrastructure; and ensuring sustainable innovative development of the community as a whole. The study highlights the advantages of implementing social service digitalization programs for both local self-government bodies and community residents, including vulnerable groups.

Тип елементу :	Монографія (Колективна (три і більше авторів))
Додаткова інформація:	Gunko, S., Lekholetova, M., Liakh, V. (2025). Digitalization of Social Services for Vulnerable Groups in Territorial Communities of Ukraine. In: Smyrnova-Trybulska, E., Chen, NS., Kommers, P., Morze, N. (eds) E-Learning and Enhancing Soft Skills. Springer, Cham. pp 293–307. https://doi.org/10.1007/978-3-031-82243-8_17 ISBN 978-3-031-82242-1
Ключові слова:	digitalization of social services; information and communication technologies; community informatization program; smart call center (IVR); mobile suitcase for Administrative Service Centers (ASC); community chatbot; participatory budget; vulnerable groups
Типологія:	Монографії > Видані за кордоном (в країнах ОЕСР та мовами ЄС або українською)
Підрозділи:	Факультет психології, соціальної роботи та спеціальної освіти > Кафедра соціальної педагогіки та соціальної роботи
Користувач, що депонує:	Марина Миколаївна Лехолетова (Шеремета)
Дата внесення:	12 Бер 2025 14:09
Останні зміни:	12 Бер 2025 14:09
URI:	https://elibrary.kubg.edu.ua/id/eprint/51333

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